LiveVox Holding, Inc.

Detailed Description

LiveVox Holding, Inc. develops and sells cloud-based digital engagement tools and customer services. Its products include Four Clouds, an outbound voice solution that enables to manage regulatory requirements with the option of three manual and one automated outbound dialing system; Bundles, including two-way messaging, outbound campaigns and compliance, speech analytics, inbound contact center, and cloud interactive voice response solutions; inbound voice solutions, which comprise automatic call distributor, IVR, and wallboards; and blended omnichannel solutions, such as voice, email, SMS, virtual agents, and webchat. The company also offers CRM that integrates to other data sources for knowledge on-hand for focusing on experience consistency; Workforce Optimization, an easy-to-use and easy-to-activate tools to help expand productivity and compliance in contact center from any starting point; SpeechIQ allows to approach quality assurance in a very targeted fashion and on a broad scale; and PBX Solution, a connectivity solution, including cloud-based VoIP phone service, SD-WAN, wireless backup, and internet service provider management that eliminates connection issues while reducing expenses. It serves financial services, teleservices, healthcare, telecom, customer care, BPO, and collection industries. The company was founded in 1998 and is headquartered in San Francisco, California.