Medallia, Inc.

Detailed Description

Medallia, Inc. provides an enterprise Software-as-a-Service platform in North America, Europe, the Middle East, Africa, and internationally. The company's platform utilizes deep learning-based artificial intelligence technology to analyze structured and unstructured data from signal fields in human, digital, and Internet of Things interactions. It offers products for enterprises to capture signals, including Medallia Conversations, Medallia Crowdicity, Medallia Digital, Medallia Employee Ideas, Medallia LivingLens, Medallia Social, and Medallia Zingle; and analytics, insights, and artificial intelligence products, such as Medallia Predictive and Prescriptive Analytics, Medallia Theme Explorer/Text Analytics, Journey Analytics, and CX360. The company also provides insights on customer experience within the organization to take action comprising Medallia Applications, Medallia Mobile, Medallia Voices, and Org Sync. In addition, it offers professional services, which include managed, implementation, and other services. The company serves retail, technology, manufacturing, financial services, insurance, and hospitality industries. Medallia, Inc. was founded in 2000 and is headquartered in San Francisco, California.

Product & Services

Medallia Experience Cloud. Customer Experience, Employee Experience, Product Experience, B2B Experience.

Key People

Leslie Stretch, CEO Borge Hald, Co-founder and Chief Strategy Officer Amy Pressman, Co-founder Douglas Leone, Board Member

Financials

Revenue: $402 Million (2019)

Net income: $112 Million (2019)