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ServiceNow is a technical management service provider. Functioning as a Platform-as-a-service provider, it delivers services including IT workflows and service management, employee and HR services, customer service management as well as an application building ecosystem. It levies fees with a cost per user structure, allowing businesses of all sizes to use its platform.
The market capitalization of a company, more simply referred to as "market cap", is the total market value of a publicly traded company's outstanding shares. It is often considered as a key indicator of what a company is worth.